Replace the water filter: Sage Dual Boiler

Before you start

Market

Sage UK/EU

Tools

water filter holder (supplied)

Supplies

replacement water filter (from Sage; the booklet does not name the cartridge)

Warnings

• Never use a damaged cartridge, and do not open one. Source: Sage the Dual Boiler BES920 instruction booklet (UK, EN)
• Store spare cartridges dry in their original packaging, out of heat and direct sun. Source: Sage the Dual Boiler BES920 instruction booklet (UK, EN)
• Before a long absence, empty the tank; fit a new cartridge when you return. Source: Sage the Dual Boiler BES920 instruction booklet (UK, EN)

Steps

1. Soak the new filter in a glass of water for 5 minutes.

   From the manual: “Soak filter in a glass of water for 5 minutes.”

2. Rinse the filter and the holder's mesh under running water.

   From the manual: “Rinse the filter and mesh under running water.”

3. Fit the filter into the filter holder.

   From the manual: “Assemble filter into filter holder.”

4. Move the holder's replacement-date dial forward (the booklet says 2 months).

   From the manual: “Set replacement date forward 2 months.”

5. Fit the filter holder in the water tank.

   From the manual: “Install filter holder into water tank.”

6. Put the tank back in the machine and check the latch has locked.

   From the manual: “Insert water tank into the machine. Ensure the latch is locked into position.”

Sources

• Sage the Dual Boiler BES920 instruction booklet (UK, EN) Manual

Researched on 2026-09-23.

Published: the sentence is on the maker’s own page or in the maker’s own document.

Applies to

• Sage Dual Boiler